Mele’s Musings » consumer experience

The Red Queen of E-Commerce

July 15th, 2008

What are the 5 must-have features of an etail website?  You might not be surprised, but that doesn’t mean you’re doing it.

PIcture: nature.com

Article excerpt:  There are five must-have features e-tailers should incorporate into their online businesses, according to Joe Chung, cofounder and CEO of Allurent: interactive merchandising, advanced shopping tools, rich media, advanced search and [...]

Dissed Online? How to Fix Your Brand’s Rep

May 27th, 2008

Is it better to respond or to stay quiet when consumers start saying bad things about your online?  That all depends on what you are willing to do about it!

picture: brandautopsy.com
Article excerpt:  Today’s consumers don’t hesitate to post their comments, good and bad, on the Internet. Here are some tips for damage control . Web [...]

Google’s ‘Analytics Evangelist’ Explains Why Websites ‘Suck’

May 27th, 2008

Are you a hippo?  Are you making decisions about consumer experiences even though you are “least closest to the customer”?

pitcure: lorla.com
Article excerpt:   Kaushik: Despite Mounds of Data, Marketers Don’t Understand Consumers. Avinash Kaushik thinks one of the reasons why so many websites “suck” today is because of the hippo — as in the “highest paid [...]