Mele’s Musings » Clicks & Bricks

Online research and offline buying prove a powerful connection

June 30th, 2008

If they’re using both channels interchangeably, shouldn’t the experience be the same?

Image: carolphillips.net
Article excerpt:  While online activity is believed to influence much of offline purchasing, multi-channel merchants struggle with determining exactly what effect the two channels have on each other. At the Internet Retailer Conference and Exhibition in Chicago, Ken Cassar, vice president, industry solutions [...]