Joe’s angle on marketing news you can use.Feedback, even if it hurts
May 12th, 2008
Brave companies are allowing customers to truly sound off. Is this positive for a brand or potentially damaging?
picture: bankofamerica.com
Article excerpt: More big companies inviting customers to sound off online. A Bank of America customer recently posted a scathing online review of the giant financial institution, giving it one star out of five. “I would never [...]
